FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Whether you are a first time shopper or a regular visitor to our website or store, there may be questions you have that you need answering so this is the page for you.
LaManna Rewards is a new program we have created that won’t be having a point system moving forward. LaManna Rewards allows our customers now to scan their new rewards card in multiple parts of our store and by scanning your rewards card in each, you will start to get rewarded!
With the new sign up & registration process, you will be able to create an account online and eventually as you start to scan to redeem new rewards with your card at our store, you will be able to view the offerings and rewards your eligible for as they become available. This is part of our new website and it won’t be activated just yet until the new program is up and running for a while but it is a feature we plan to bring to you soon to give you complete transparency on what you can redeem.
Yes. We do encourage signing up online and the use of Stocard or other mobile apps to help reduce the use of plastic cards. You can online here. However, if you would like a physical LaManna Rewards card, or if you have misplaced your card, our friendly staff in store at our service desk will help provide you with one.
If you are having issues with signing up online, we understand that it can be hard for you without a 'How To Guide' which you can dowload here. This will help assist you with the online registration process only and has images you can use to help guide you to signup.
We have a range of exciting new benefits as part of our new Rewards Program:
- Prizes and Giveaways – Can include: free products, free tastings/experiences, free merchandise and other giveaways by LaManna.
- Members only promotions – These will be available to rewards members as they pioneer through our program and will become available to those who are eligible scanning their cards on every shop. The members only promotions are discounts on: products, offers, dining and experiences in our store.
- Kids & Wine Club linked offers – These will have a range of different offerings just like our old loyalty program, however these will now be linked to our new LaManna Rewards program and will become available to eligible members. Some of these offers can range from: free products, giveaways, competitions, tastings/experiences and much more.
- VIP Event Access – You asked and we listened! We have never offered something like this before and are excited to introduce VIP Event Access which is available for eligible rewards members as they progress through our program. These could be for our seasonal in-store events, such as: Birthday Week, VIP Nights, Liquor Events, Easter and Christmas just to name a few. This reward once eligible, our members will have the ability to be notified of events at LaManna first before anyone else, they are entitled to entry discounts while also getting access to our wine club and kids club events as they become available.
- Vouchers/Gift Cards/Coupons – We all love a little discount and that is why we are offering our rewards members a range of vouchers, gift cards or coupons to redeem as they scan through our new program. These discounts and vouchers can range from: free beverages, free food, up to $50 and $100 in value gift vouchers to use on your next shop plus discounts on a range of products.
We will be offering our customers a range of new ways to claim their rewards. Below are just some of the ways we will get you to participate in the program to become an eligible rewards member:
- Automatically – Our new LaManna Rewards program will add you to eligible rewards you can redeem based off your loyalty by shopping in multiple parts of our store and scanning your rewards card in each. Automatically means as a signed up member you will be automatically added to certain offerings, opportunities and rewards.
- Competitions – Our new LaManna Rewards program is all about collaborating more with our customers, so we want to offer you new opportunities in the form of competitions to win exciting prizes.
- Surveys – We LOVE hearing from you! This will be another new offering suited for our online and email marketing activities, our rewards members who have signed up exclusively to our marketing lists will get the opportunity to collaborate in survey opportunities provided by LaManna to assist us with in-store experiences, help us recognise what we can do to improve, suggest new products, suggest new ideas and we will reward you for assisting!
- Monthly Prize Draws – We will have a combination of different monthly prize draws where we will offer our rewards members prizes, giveaways and experiences. These monthly prize draws can be in the form of in-store promotions, social media or online promotions via our website.
Due to the impact of COVID-19 and our current store changes, Kids Club is currently inactive. However, the team have created a new and improved Kids Club that will be returning at a later date and will be offered to eligible rewards members as part of this new program.
Your 10 digit phone number will be used as your ‘easy to remember’ ID# at registers in case you misplace your card when you shop. It will also be used in store to trigger your signup process, which will be done via your phone.
If you would like to be informed and up to date with all our latest promotions, news, competitions, updates and benefits, you will be notified by email as part of our registration and signup process. However, if you would prefer to receive fewer emails, at any stage you may subscribe/unsubscribe from any of our mailing lists. We will however send important notifications regarding any changes to your account if deemed necessary and we may still notify you if there are any changes to policies, procedures or programs even if you have opted out of our mailing lists.
1. Ask Customer Service about joining us!
2. Customer Service will ask you for your best contact number to add you to our system & generate you a new card
3. You will receive an SMS on how to sign up online
4. Once you fill out your details online & create an account following the prompts, your card will be active to start scanning either through your phone or with you physically on your next shop. Eat.Shop.Enjoy!
1. Go here
2. Signup with your details and click 'register'
3. You will receive a verification email to verify your email address. Please check your junk inbox to make sure it isn't hiding here. Please note: You cannot proceed unless you verify your email first. If you haven’t received this email yet please email: firstname.lastname@example.org. We will send it across once you email us.
4. After signing up and logging into your online account, please browse to “LaManna In-store Sync” This is where you will be able to link your physical card if you have one from us in-store or you can click ‘Create my digital card!’ for a new digital rewards card.
5. This is the same place you can register for a digital card by clicking “Create my digital card!” this will generate your new online customer number - by clicking this you are on your way to adding your new rewards card to your mobile phone. This process will only work on your mobile phone for applications like Stocard.
6. Get scanning to Shop. Eat. Enjoy as your rewards card is now active via your phone and in store. The more you scan - the more you are rewarded!
LaManna supports the Responsible Service of Alcohol. - Click here to view our liquor licensing information.